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Privacy Policy for Vale Medical

Updated: May 1, 2026 

Vale Medical (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.valemedical.com/ . By using our website, you agree to the terms of this Privacy Policy.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information we collect

We collect personal information when you interact with our website, including when you:

  • Request a quote
  • Book a demo
  • Contact our team
  • Download resources or register for events

This information may include:

  • Name
  • Company or clinic name
  • Email address
  • Phone number
  • Address
  • Any additional details you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on site
  • Referring and exit pages

This information helps us understand how visitors use our website and improve performance.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested information
  • Process quote requests and support sales activities
  • Provide customer service and technical support
  • Improve website functionality and user experience
  • Send relevant communications, including product updates, education, and event invitations
  • Deliver marketing communications (where consent has been provided)
  • Maintain the security and integrity of our website

We never sell your personal information.

3. Use of CRM and Marketing Platforms

Vale Medical uses trusted third-party platforms, including HubSpot, to manage customer relationships, process inquiries, and support our sales and marketing activities.

When you submit information through our website, such as requesting a quote or contacting our team, your information is securely stored within these systems. This allows us to:

  • Respond to your inquiry
  • Provide relevant product information
  • Manage our sales pipeline and customer relationships
  • Deliver follow-up communications based on your expressed interest

Information may be entered into these systems either directly by you or by our team during communication.

Vale Medical does not use these systems to collect or store sensitive personal information, including financial account details, government identification numbers, or personal health information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Understand how users interact with our website
  • Improve website functionality and performance

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Third-Party Services

We may use trusted third-party providers to support our business operations, including:

  • Analytics tools
  • Advertising platforms
  • CRM and marketing systems
  • Website hosting providers

These providers may process your data on our behalf in accordance with their own privacy policies. Vale Medical does not control third-party cookies or tracking technologies used in external advertising networks.

6. Data Sharing

We do not sell your personal information.

We may share your information with:

  • Service providers who support our operations
  • Business partners assisting with sales, service, or education
  • Legal authorities when required to comply with applicable laws

Any shared information is limited to what is necessary for these purposes.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Maintain ongoing business relationships
  • Comply with legal and regulatory requirements

You may request deletion of your information at any time.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

U.S. Privacy Rights

Depending on your state of residence, including under the California Consumer Privacy Act and California Privacy Rights Act, you may have the right to:

  • Request access to the personal information we collect about you
  • Request deletion of your personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information (Vale Medical does not sell personal data)

To exercise any of these rights, please contact us using the details below.

Under PIPEDA

  • The right to access your personal information
  • The right to request corrections

Under GDPR (European Union)

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

10. Marketing Communications

If you opt in to receive communications from Vale Medical, we may send you:

  • Product updates
  • Educational content
  • Event invitations
  • Promotional offers

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. External Links

Our website may contain links to third-party websites. Vale Medical is not responsible for the privacy practices or content of these external sites.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Vale Medical

1-877-888-8061

info@valemedical.com

STE 200, 7231 S. 900 East, Midvale, UT, 84047