Frequently asked Questions (FAQS)

Vale Medical is an authorized dealer of Storz Medical Shockwave Therapy products in the United States. We specialize in distributing advanced shockwave therapy solutions suitable for various medical treatments.

Practitioners can purchase these devices by contacting Vale Medical directly through our website either on a product page or any contact form on our website. We will put you in touch with one of our trained representatives and provide you with the best possible shockwave solution! 

We offer the full range of Storz Medical Radial Pressure wave (EPAT), Focus Shockwave (ESWT), and as well as  EMTT – Extracorporeal Magnetotransduction Therapy devices. Each technology is designed for specific therapeutic needs. For Detailed information on each model is available on our website.

Products are shipped from our warehouse in Midvale, Utah. Delivery times vary based on location however, if your product(s) are in stock we ship out the day payment is received.

Vale Medical offers the option of financing on all of our shockwave devices through our pre-approved finance institutions. Vale Medical also provids customers the option to arrange their own financing.

ACH is the Most common form of payment. We also accept VISA, MasterCard and AMEX.

We work with two main finance houses, NCMIC and Stearns Bank, we also provide customers the option to arrange their own financing.

Vale Medical has your back for all repairs and service requests for your shockwave devices. We have a dedicated Storz certified service department here in the USA. Please go through our service page and fill out the form to start your service request. CLICK HERE TO GET STARTED

Please email us at info@valemedical.com or opt out on our email communications at the footer of the email. 

Certainly, every device we provide includes a comprehensive in-service training session. This is designed to ensure that you and your team are fully trained and knowledgeable about the device, in line with the manufacturer’s specifications. We offer both Zoom sessions and in-person services if a local rep is available.

If you want to dive further into the realm of shockwave we offer training through our partners  The Shockwave Institute where we can offer built in training packages for both Radial and Focus shockwave.

We are always looking to grow our sales force across the United States. Please submit the form on our careers page to get started! 

 Vale Medical does have sales representatives across the country. You can find out if you have a local rep by contacting customer service team! 

We offer a manufacturer’s warranty for all Storz Medical Shockwave Therapy devices.

• Two years on all Storz shockwave devices
• One year on handpieces OR 1 million hits
•  1 year warranty on tablets